Last Updated: 9/29/2026
These Terms and Conditions govern cleaning services provided by CleanSpace Cleaning, LLC (“CleanSpace Cleaning,” “we,” “our,” or “us”) to residential and commercial customers (“Customer,” “you,” or “your”). By booking, scheduling, approving, or receiving services from CleanSpace Cleaning, you agree to these Terms and Conditions.
CleanSpace Cleaning provides residential and commercial cleaning services, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, post-construction cleaning, Airbnb/short-term rental cleaning, floor care, and other related cleaning services.
Services may be performed by CleanSpace Cleaning employees, subcontractors, independent contractors, or other vetted service professionals working with or on behalf of CleanSpace Cleaning.
Any quote, estimate, or price provided before service is based on the information available at the time of booking, including the size of the property, condition of the property, requested services, and any information provided by the Customer.
CleanSpace Cleaning reserves the right to adjust pricing if the property was not accurately described, if the condition of the property requires additional time or labor, if additional services are requested, or if the scope of work changes after the initial quote.
If additional charges are necessary, CleanSpace Cleaning will make reasonable efforts to notify the Customer before completing the additional work.
Payment is due after the completion of service using the card on file, unless otherwise agreed in writing.
By booking services, the Customer authorizes CleanSpace Cleaning to charge the card on file for completed services, approved additional services, cancellation fees, lockout fees, or other applicable charges under these Terms and Conditions.
If payment is declined or not received, the Customer is responsible for updating payment information promptly. Balances unpaid for more than 30 days may be subject to late fees, collection costs, and/or suspension of future services. CleanSpace Cleaning reserves the right to charge the lesser of 1.5% per month on past-due balances or the maximum amount allowed by law.
Customers may cancel or reschedule service by providing reasonable notice before the scheduled appointment.
Cancellations or rescheduling requests made less than 24 hours before the scheduled service may be charged a cancellation fee of up to the full scheduled service amount. “Up to the full amount” may include a partial fee, such as 50%, or the full total, depending on the circumstances, scheduling impact, and discretion of CleanSpace Cleaning.
The Customer is responsible for ensuring CleanSpace Cleaning has safe and timely access to the property at the scheduled service time.
If CleanSpace Cleaning arrives and cannot access the property, the appointment may be treated as a late cancellation and may be charged up to the full scheduled service amount.
The Customer agrees to provide accurate information about the property and requested services before the appointment. This includes, but is not limited to, the size of the property, number of rooms, level of buildup or clutter, presence of pets, special surfaces, special products, and any known safety concerns.
Customers are encouraged to remove fragile, valuable, sentimental, or irreplaceable items before service. CleanSpace Cleaning is not responsible for damage to items that are unstable, improperly mounted, previously damaged, excessively worn, or placed in unsafe or risky areas.
The Customer is also responsible for notifying CleanSpace Cleaning of any surfaces or materials that require special care, including but not limited to natural stone, hardwood, specialty flooring, antique furniture, delicate fixtures, or custom finishes.
CleanSpace Cleaning will provide standard cleaning supplies and equipment needed to perform the scheduled service.
Customers may request that specific products or supplies be used. CleanSpace Cleaning may agree to use Customer-provided products at the cleaner’s discretion. CleanSpace Cleaning is not responsible for the performance, safety, or results of Customer-provided products, including damage caused by products supplied or requested by the Customer.
CleanSpace Cleaning may move small, lightweight items as needed to perform cleaning services. Moving heavy furniture, appliances, large items, or unsafe objects is not guaranteed and is at the sole discretion of CleanSpace Cleaning or the assigned cleaner.
CleanSpace Cleaning reserves the right to refuse to move any item that may create a safety risk, damage risk, or unreasonable burden.
Customers are not required to secure pets during service. However, the Customer is responsible for ensuring pets do not create unsafe or disruptive conditions.
CleanSpace Cleaning reserves the right to charge additional fees, pause service, skip affected areas, or refuse service if a pet is aggressive, excessively disruptive, creates unsafe working conditions, or prevents the cleaner from completing the work.
CleanSpace Cleaning is not responsible for pets escaping, hiding, becoming stressed, or being injured unless caused by gross negligence.
CleanSpace Cleaning reserves the right to refuse, pause, or stop service at our discretion if the property contains unsafe, hazardous, or unsanitary conditions.
This may include, but is not limited to, excessive clutter, hoarding conditions, active pest infestations, animal or human waste, blood or bodily fluids, mold, biohazards, weapons, illegal substances, harassment, aggressive behavior, unsafe structures, or any condition that creates a health or safety concern.
If service is stopped or refused due to unsafe conditions, cancellation or partial-service fees may still apply.
CleanSpace Cleaning wants customers to be satisfied with their service. If the Customer is not satisfied with an area included in the agreed scope of work, the Customer must notify CleanSpace Cleaning within 48 hours of service completion.
If the issue is within the original scope of work, CleanSpace Cleaning may provide one included reclean of the affected area. Reclean requests do not apply to areas or services that were not included in the original booking, items that could not be cleaned due to condition or safety concerns, or issues reported more than 48 hours after service.
Refunds are not guaranteed and are handled at the discretion of CleanSpace Cleaning.
Any damage claim must be reported to CleanSpace Cleaning within 24 hours of service completion.
CleanSpace Cleaning is not responsible for pre-existing damage, normal wear and tear, improper installation, loose or unstable fixtures, improperly mounted items, manufacturer defects, aged or weakened materials, or damage caused by Customer-provided products.
CleanSpace Cleaning reserves the right to inspect, photograph, document, repair, replace, or otherwise resolve valid damage claims at our discretion. The Customer agrees to provide reasonable documentation and access if a damage claim is made.
CleanSpace Cleaning may take photos or videos before, during, or after service for documentation, quality control, training, proof of service, damage claims, and marketing.
CleanSpace Cleaning may use before-and-after photos for marketing purposes as long as the photos do not intentionally display private, sensitive, or identifying information such as names, addresses, family photos, personal documents, financial information, medical information, or other private details.
Customers may request that photos not be used for marketing by notifying CleanSpace Cleaning in writing before service.
CleanSpace Cleaning does not guarantee removal of all stains, buildup, odors, mold, hard water, rust, paint, construction residue, pet damage, or long-term neglect. Some conditions may require specialty restoration, repair, replacement, or services outside the scope of general cleaning.
CleanSpace Cleaning does not provide hazardous waste removal, pest control, mold remediation, biohazard cleanup, medical cleanup, or services requiring specialized licensing unless separately agreed in writing.
Recurring cleaning schedules are subject to availability. CleanSpace Cleaning may adjust arrival windows, assigned cleaners, or service dates when necessary due to scheduling, weather, illness, emergencies, holidays, or other operational needs.
If a recurring Customer skips, cancels, or delays service, future appointments may require additional time or a higher rate due to increased buildup.
These Terms and Conditions apply to both residential and commercial services unless a separate written agreement is signed.
For commercial clients, any service schedule, scope, billing arrangement, or special requirement should be documented in writing. If there is a conflict between these Terms and a signed commercial service agreement, the signed agreement will control.
CleanSpace Cleaning may reschedule, delay, or cancel service due to weather, road conditions, emergencies, staff availability, illness, equipment issues, or other circumstances outside our reasonable control.
CleanSpace Cleaning will make reasonable efforts to notify the Customer of any schedule changes.
To the fullest extent allowed by law, CleanSpace Cleaning’s liability for any claim related to services shall not exceed the amount paid by the Customer for the service giving rise to the claim.
CleanSpace Cleaning is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of use, lost profits, loss of rental income, emotional distress, or inconvenience.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
CleanSpace Cleaning reserves the right to refuse or discontinue service if a Customer, occupant, guest, or representative engages in harassment, threats, discrimination, unsafe behavior, inappropriate conduct, or any behavior that makes the cleaner feel unsafe or uncomfortable.
CleanSpace Cleaning may update these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised “Last Updated” date. Continued booking or use of our services after updates are posted means the Customer accepts the revised Terms.
These Terms and Conditions are governed by the laws of the State of South Carolina.
For questions, scheduling, billing, service concerns, or damage claims, please contact:
CleanSpace Cleaning, LLC
864-770-8582